Truist Review 2026

Truist One Checking carries a $12 monthly fee, waivable with a single qualifying direct deposit of any amount — a relatively accessible waiver compared to Chase Total Checking, which requires a $500 direct deposit or $1,500 daily balance. Truist Confidence Account, the bank's no-overdraft entry-level product, charges a flat $5 monthly fee with no waiver path, positioning it above Capital One 360 Checking, which is entirely fee-free. Overdraft fees on standard Truist checking reach $36 per item, though the bank introduced a $100 negative-balance buffer before fees trigger. Wire transfer fees run $15 for domestic incoming and $30 for domestic outgoing — on par with Wells Fargo but above Ally Bank, which charges $0 for incoming and $20 for outgoing. Out-of-network ATM fees are $3 per transaction, and Truist does not reimburse foreign ATM surcharges on its standard accounts, a notable gap versus Schwab Bank's unlimited ATM fee reimbursement globally.

Truist's mobile app carries approximately 4.5 stars on the Apple App Store and 4.2 stars on Google Play as of mid-2025, reflecting a substantial improvement following the post-merger platform consolidation that drew significant customer complaints through 2022 and 2023. In J.D. Power's 2024 U.S. Retail Banking Satisfaction Study, Truist ranked below the regional bank average in overall satisfaction, trailing competitors like TD Bank and Huntington National Bank in digital-channel scores. Core features include mobile check deposit, Zelle integration, bill pay, account alerts, and card controls. Truist's digital banking does not yet offer automated savings rules or round-up features natively — tools that Ally Bank and Capital One 360 have offered for years. Business banking digital tools are more developed, with cash-flow dashboards and ACH origination available through Truist's online business portal, though small-business mobile capability remains narrower than Chase Business Banking.

Truist's primary loyalty mechanism is its Truist One relationship tier, which provides benefits scaled to combined deposit and loan balances across accounts. Customers maintaining $10,000 or more in combined balances access Tier 1 benefits, including a 10% loyalty bonus on eligible Truist credit card rewards and waived fees on select services. The $25,000 threshold unlocks Tier 2, adding a 20% rewards bonus and priority customer service access. By comparison, Bank of America's Preferred Rewards program is more structured and better publicized, offering bonus rates on credit card rewards up to 75% for Platinum Honors members with $100,000 or more in balances. Chase's loyalty ecosystem, anchored by the Sapphire franchise, provides transferable points with a broader travel partner network than anything Truist offers. Truist's loyalty program rewards relationship depth but lacks the aspirational credit card redemption value that drives loyalty stickiness at larger national peers.

Truist operates approximately 2,000 branches concentrated in 17 states, with the heaviest density in North Carolina, Virginia, Georgia, Florida, and Maryland. The bank participates in the Allpoint ATM network, giving customers fee-free access to approximately 55,000 ATMs nationwide — comparable to Wells Fargo's proprietary 12,000-ATM footprint but broader in non-branch markets. Cash deposits are fully supported at Truist branch ATMs and teller windows. For customers living outside Truist's 17-state footprint — the entire West Coast, most of the Midwest north of Ohio, and New England — branch banking is unavailable entirely, a significant accessibility gap versus national players like Chase, which operates in 48 states, or Ally Bank, which serves all 50 states digitally. Truist does not operate a shared branch network with other credit unions or banks, limiting walk-in options for traveling customers. Telephone banking is available 24/7, and in-branch hours typically run Monday through Friday, 9 a.m. to 5 p.m., with limited Saturday availability.

Truist Investment Services charges $0 commissions on listed U.S. equities and ETFs for self-directed accounts, matching the zero-commission standard held by Fidelity, Schwab, and E*TRADE. Options contracts are priced at $0.65 per contract, in line with Schwab ($0.65) but above Tastytrade ($1.00 cap per leg). Mutual fund transaction fees apply to funds outside the no-transaction-fee list, typically $35 per trade — identical to Schwab's NTF-outside fee — though Fidelity's FundsNetwork offers a broader no-transaction-fee universe. Managed account advisory fees are assessed as a percentage of assets under management, with rates generally ranging from 0.75% to 1.50% annually depending on account size and mandate, which is above the 0.25%–0.40% range of digital-first robo-advisors like Betterment and Wealthfront. Wire transfer fees for investment accounts mirror the banking division: $30 outgoing domestic. Account transfer-out (ACAT) fees run $75, comparable to Fidelity's $0 outgoing ACAT, representing a switching cost for departing clients.

Truist Investment Services' self-directed trading platform is accessible via the Truist app and a dedicated web portal, offering streaming quotes, basic charting, and order types including market, limit, and stop orders. Advanced order types such as trailing stops and conditional orders are available but not prominently surfaced in the mobile interface, a gap versus TD Ameritrade's thinkorswim (now part of Schwab) and E*TRADE Pro. The research library includes third-party equity reports, economic commentary from Truist Securities — the firm's institutional research division — and screener tools for stocks and ETFs. Options trading requires a separate approval process, and multi-leg options strategies are supported on the web platform but not fully executable via mobile. Portfolio analytics tools are limited compared to Fidelity's full-suite dashboard, which includes tax-lot tracking, performance attribution, and planning calculators natively integrated into the consumer platform. Truist's platform strength is best described as adequate for buy-and-hold investors rather than active traders.

Truist Investment Services supports traditional IRAs, Roth IRAs, and rollover IRAs for retail customers, with SEP-IRA and SIMPLE IRA options available for self-employed and small-business clients. There is no published IRA contribution match or cash incentive for new IRA transfers, unlike Robinhood's 1%–3% IRA match or Fidelity's periodic transfer bonus promotions. IRA accounts share the $0 commission structure on equities and ETFs and are subject to the same mutual fund transaction fees as taxable accounts. The platform does not offer a dedicated IRA robo-advisor pathway, meaning retirement savers seeking automated allocation and rebalancing must either use a managed account (minimum $5,000, advisory fee applies) or self-direct. Required Minimum Distribution (RMD) calculation tools are available through the advisor network but are not automated within the digital platform — a capability that Schwab and Fidelity both handle automatically for qualifying account holders. Solo 401(k) plans are not available through Truist Investment Services for self-employed customers.